‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an clear candidate for online content feeds.
However, its rise as a TikTok talking point has placed it at the forefront of an marketing transformation, in which large companies are allocating substantial funds to content creators and reducing expenditure on promoting products in traditional media.
The Path from Petroleum to Platforms
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have recorded its extensive utilization in “life hacks”.
It has been touted as a remedy for cleaning shoes or prolonging the scent of perfume, and also a remedy for creaky hinges. Its use has even extended to prevent the annoyance of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation enhanced the tricks by asking their own scientists to test them and sharing the findings with influencers.
Suggestions that it lessened the burn from hot food on the lips were confirmed. This was also the case for ideas it could lengthen scent duration and restore leather handbags. Claims that it would bleach teeth or make eyelashes longer were refuted.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without killing the party” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, many communities. The shift of the algorithms means that these audiences appear specific, yet they are vast.
“Ensuring your product is discussed by users, talked about by other people, this builds credibility and connection. Influencers are vital for this. We are expanding this endorsement system.”
A Revolutionary Change in Media
This plan mirrors seismic changes taking place in media consumption, with Gen Z and millennial audiences allocating more attention to digital networks than legacy broadcast and print media.
This change is evidenced by falling revenues for traditional media advertising. In the UK, ad revenues for leading TV channels have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
Additionally, it points to a media convergence as large companies almost become production houses themselves, linking up with numerous influencers to promote their goods.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He added firms may also cut expenditures by focusing on influencers over big traditional media campaigns, which also allows them to tweak their content more easily to see what works.
The approach is growing. Promotional expenditure on the creator economy is increasing four times faster than the broader media sector. Across the United States, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “Among the most effective advertising investments is still the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”